
Client Care
For inquiries or assistance please do not hesitate to contact us. Our customer service is available from Monday to Friday, 10am to 5pm to assist you with any questions or concerns.
Shipping
Which countries do you deliver to?
Currently, we offer delivery to the following countries: France, Belgium, Switzerland, the United Kingdom, Sweden, Spain, Italy, and the Netherlands.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.
How long does delivery take?
Delivery times vary depending on the destination country. Typically, delivery can take between 3 to 7 business days.
Are there any restrictions on delivery?
At this time, we only deliver to the listed countries: France, Belgium, Switzerland, the United Kingdom, Sweden, Spain, Italy, and the Netherlands.
Can I change my delivery address after placing an order?
If you need to update your delivery address after placing your order, please contact us as soon as possible at care@arriere.apiweb.site. We will do our best to assist you, but changes may not be possible if your order has already been dispatched.
Returns and Exchanges
How long do I have to return an item if it doesn't suit me?
If an item no longer suits you, you can return it within 14 days from the date of receipt. Please ensure the item is in perfect condition before initiating the return.
How do I initiate a return?
To initiate a return, simply email us at care@arriere.apiweb.site, including your order number. You will find your order number in the confirmation email you received after your purchase.
How long will it take to process my refund?
Your refund will be processed within 14 days after we receive the returned item in perfect condition.
Orders and Payments
What payment methods do you accept?
We accept secure payments via credit card (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through our partner, Stripe.
Is my payment information secure?
Yes, your payment information is securely processed through Stripe, a trusted and secure payment gateway that ensures all your financial details are protected.
Can I pay using multiple payment methods?
At this time, we only accept one form of payment per order. However, we offer a variety of payment options, including major credit cards and PayPal.
When will I be charged for my order?
Your payment will be charged at the time of checkout once your order has been confirmed.
Can I modify or cancel my order after payment?
Once your order is confirmed and payment is processed, modifications or cancellations are limited. Please contact us immediately at care@arriere.apiweb.site, and we will assist you as best as we can.
Call US
For any inquiries, feel free to give us a call at +33 9 82 65 70 52.
Our customer service is available from Monday to Friday, 10am to 5pm to assist you with any questions or concerns.
Email Us
For any inquiries, feel free to reach out to us via the contact form or email us directly at care@arriere.apiweb.site.